Account and Data Deletion

HashForge is a mobile game. Its crypto, wallet, mining, tokens, rewards and component systems are virtual in-game features only. They do not represent real cryptocurrency, real financial services, real mining, investment, exchange or cash-out functionality.

1. How to request account deletion

To request deletion of your HashForge account and associated data, contact EremosHub at support@eremoshub.com.

Include the product name, for example HashForge, and a clear statement that you are requesting account deletion or data deletion.

To help identify the correct account, include your HashForge ID, user ID, installation ID or recovery email if available.

2. Information to include

Product name: HashForge.
Your HashForge ID, user ID or installation ID if available.
Your recovery email if you added one inside the app.
A short statement requesting account and data deletion.

3. What account deletion may include

When a verified request is processed, EremosHub will delete or anonymize account-related information where reasonably possible. This may include profile data, nickname, recovery email, gameplay progress, virtual wallet balances, resources, inventory, components, unlocks, rewards, activity records and related account state.

4. Partial data deletion requests

Users may request removal of specific optional information without deleting the entire account, such as a recovery email or nickname, where technically and reasonably possible.

5. Consequences of deletion

Account deletion may permanently remove progress, inventory, virtual balances, rewards, unlocks, purchase-linked entitlements, support history and other account state. Some information may not be recoverable after deletion is completed.

6. Limited retention

Some records may be retained when reasonably necessary for legal compliance, accounting, purchase verification, fraud prevention, security, dispute resolution, platform requirements or other legitimate operational reasons.

7. Review and verification

EremosHub aims to review requests within a reasonable period after receiving enough information to locate the relevant account. Additional information may be requested to verify that the request relates to the correct account or installation.

8. Contact

For account deletion, data deletion or privacy questions, contact support@eremoshub.com.